Afiniti
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- Afiniti on How AI is Making Bank Collections a Less Stressful, More Successful Experience | FINSMES
- Afiniti Identifies How Contact Centers Might Be Missing Out on Millions Annually | Kayleigh Bridges - Techspective
Afiniti is a leading provider of customer experience (CX) artificial intelligence (AI) that delivers measurably better business outcomes for some of the largest enterprises in the world. The company's CX AI solutions are responsibly designed to leverage AI, data, and cloud infrastructure to improve the productivity of customer engagement and drive measurably better outcomes. Afiniti's technology is used to optimize valuable or complex customer interactions, increasing customer lifetime value through improved sales, retention, upsells, or cross-sell performance.
Afiniti's AI dynamically decides how contacts are optimally assigned, which channels and offers are most likely to succeed, and what the appropriate agent incentives are.
It is typically applied in industries such as telecommunications, financial services, insurance, and healthcare. Afiniti uses patented AI technology to pair participants in customer interactions based on how well they are likely to interact, and it has partnerships with over 60 leading companies across the entire contact center value chain.
Afiniti is unique in the way it leverages artificial intelligence to optimize valuable or complex customer interactions, leading to measurably better business outcomes for some of the largest enterprises in the world. The company's patented AI technology pairs participants in customer interactions based on how well they are likely to interact, leading to improved sales, retention, upsells, or cross-sell performance. What sets Afiniti apart is its focus on responsible AI principles, including robust safety controls and a patented benchmarking capability that ensures the AI is both safe and effective. Afiniti deploys specialized machine learning techniques to identify, predict, and understand patterns of human behavior across large sets of aggregate data. The company's AI optimization solutions are designed to increase customer experience and lifetime value at every interaction.
Afiniti's AI technology is also applied to improve collections by pairing customers and collectors based on behavior, leading to more successful outcomes and stronger long-term relationships.
The AI is used to unlock revenue generation potential, reduce costs, and enhance experiences in various industries such as telecommunications, financial services, insurance, and healthcare.
