Afiniti
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Afiniti is a leading provider of customer experience (CX) artificial intelligence (AI) that delivers measurably better business outcomes for some of the largest enterprises in the world. The company's CX AI solutions are responsibly designed to leverage AI, data, and cloud infrastructure to improve the productivity of customer engagement and drive measurably better outcomes. Afiniti's technology is used to optimize valuable or complex customer interactions, increasing customer lifetime value through improved sales, retention, upsells, or cross-sell performance. It is typically applied in industries such as telecommunications, financial services, insurance, and healthcare. Afiniti uses patented AI technology to pair participants in customer interactions based on how well they are likely to interact, and it has partnerships with over 60 leading companies across the entire contact center value chain.
Afiniti is unique in the way it leverages artificial intelligence to optimize valuable or complex customer interactions, leading to measurably better business outcomes for some of the largest enterprises in the world. The company's patented AI technology pairs participants in customer interactions based on how well they are likely to interact, leading to improved sales, retention, upsells, or cross-sell performance. What sets Afiniti apart is its focus on responsible AI principles, including robust safety controls and a patented benchmarking capability that ensures the AI is both safe and effective. Additionally, Afiniti has a strong track record of seamless integration with leading global contact center technologies and has over 150 deployments in major enterprises across various sectors, including telecommunications, insurance, financial services, hospitality, and healthcare
