Afiniti

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Afiniti is a leading provider of customer experience (CX) artificial intelligence (AI) that delivers measurably better business outcomes for some of the largest enterprises in the world. The company's CX AI solutions are responsibly designed to leverage AI, data, and cloud infrastructure to improve the productivity of customer engagement and drive measurably better outcomes. Afiniti's technology is used to optimize valuable or complex customer interactions, increasing customer lifetime value through improved sales, retention, upsells, or cross-sell performance. It is typically applied in industries such as telecommunications, financial services, insurance, and healthcare. Afiniti uses patented AI technology to pair participants in customer interactions based on how well they are likely to interact, and it has partnerships with over 60 leading companies across the entire contact center value chain